Translate the following words into Spanish





end users-usuario final

submit service requests-tramitar questionario de servicio

IT administrators-administrador informatico


import statistics-importar estadisticas

error message-mensaje de error

she hits F11-ella pulsó F11

screenshot-captura de pantalla

tracking number-numero de seguimiento

handled-ocuparse de “algo”

assigned list-lista asignada

high urgency-muy urgente

integrated knowledge base-base integrada de conocimientos

keywords-palabras claves

corrupt installation-instalación corrupta

remote control-control remoto

VPN-red privada virtual

escalation rule-ordenación gerárquica



Linux Commands


Commands What does it stand for? When do you use it?

man formats and displays the on-line manual pages. If you specify section, man only looks in that section of the manual.

when we need to check that you have the command uses.



Use the pwd command to print the working directory (the current directory you are in)

when we want to know which directory we are.



sudo allows a permitted user to execute a command as the superuser or another user, as specified in the sudoers file.

when we need root permissions.



changes the directory.

when we want to change directories.

lists the contents of a directory.

when we want to know the directory contents.

change the effective user id and group id to that of user.

when we need to switch users.



Video presentation

Hello, my name is Andriy Haydychuk. I am from Ukraine but I currently reside in Spain, Barcelona. I live with my parents, my father Nikolay and my mother Tere.

I really like  painting; I practice whenever I have a bit of free time. I also practice sports four times a week. I have trained full contact for 3 years and I I’ve obtained a few sports awards including the first position in a medium weight championship. I also like carpentry, my father owns a company in which I occasionally help in order to pay my studies.

Further to my studies, I have primary basic studies and have received higher education related to economics and business organization. I can speak several languages,  Ukrainian and Spanish are my mother tongues and I speak Russian and Catalan at a proficient level. I have reached an intermediate level of English during my academic life.

Currently I am studying a microcomputer systems and networks degree in an intermediate vocational school. I am willing to start an advanced degree on programming to continue with my training in computer science. However My goal is to become a computer engineer.

With regards to my personal and professional qualities, I consider myself a very social person really looking forward to working and to developing my skills. I am neat and punctual regarding to work and to my personal issues,  regarding to team work, I consider it an essential factor for company competitiveness.

Cover Letter

Dear Marta Ney

In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to operations, then please consider what I have to offer.

I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will call your office in a few days to inquire about the possibility of a meeting.

Thank you for your time and consideration.

Cover letter

Dear Sirs

I should like to apply for the post of accountant as advertised in The Times of 19th April.

I am currently working for an carpentry company in Barcelona but am attracted to the position you are offering as it appears to provide more responsibility and challenge. Therefore, although currently engaged, I could be free from any present obligations after presenting a month’s notice.

If you should decide to offer an interview, I should prefer a time during an afternoon.

I enclose my curriculum vitae, which gives full details of my qualifications and work record to date.

Yours faithfully

Haydychuk Andriy.

Applying for a job.

Dear Mr. Watts,

I would like to apply for the post of sales representative advertised on your website. The job seems very interesting, and your company has a very good reputation. Please find my CV as an attached document. I am a dynamic young person and I am very keen to show that I can make the most of any opportunity I am offered. I look forward to hearing from you.

Yours sincerely,

Ana Hudson.


Dear Ms. Hudson,

Thank you for your application for the post of sales representative.  Regarding to your CV, it does not include your referees. Could you please supply me with the names and e-mail addresses of two people who can provide an up-to date reference for you?

Best regards,

J.M. Watts


Dear Mr. Watts,

Regarding our previous correspondence, please find the attached document with information about my referees. Please do not hesitate to contact me if you need more details. I hope to hear from you soon.

Best regards,

Ana Hudson.

Dear Ms. Hudson

Further to your request for work, I regret to say that I am unable to consider your application. I’m afraid you do not have the necessary qualifications or sufficient experience. Please let me take this opportunity to thank you for your interest in our company and wish you every success in your search for employment.

Best wishes,

J.M Watts.